I see some episodes are locked. How do I unlock them?

That's easy. Just sign in using your user name and password from your cable or satellite TV provider. It takes under a minute, and your kids...

Do I have to create a new account?

If you already have an online account with your TV provider, you will not need to create a new account. If you need to create an online acco...

I tried to log in to my TV provider but got an error message.

If you see the error message “Nick Jr. is not part of your subscription package,” here are some things you can try:Go to your TV provider's ...

I can't press the submit/sign-in button after I enter the username, user ID, or email and password on my TV provider's login screen. I am using a device running iOS 10. What should I do?

Once you have filled out the username, user ID, or email and password on the TV provider's login screen, please press the GO button on the i...

The TV provider sign-in screen won't load when I tap Sign In. What do I do?

Before running through the troubleshooting steps, please make sure you have at least 3 GB of storage space available, and that your dev...

I signed in using my TV provider already. Why do I have to sign in again?

Your TV provider may require you to sign in to the Nick Jr. App on a regular basis to help verify that your subscription is up-to-date. Some...

What if I forgot my username and password?

If you forgot your username and password, please contact your TV provider.

How do I unlock more full episodes on the Nick Jr. App for Apple TV (4th generation)?

In the Nick Jr. App, go to the Settings tab. Under TV provider, click Sign In.Select your provider from the list. You will be shown a...

I’m having trouble signing in to my TV provider because the Nick Jr. website won’t accept the activation code I’m entering. What can I do?

You may be using a browser that is set to Privacy/Incognito mode or is blocked from accepting third-party cookies. Check the browser’s sett...

I’m having trouble unlocking videos for Apple TV (4th generation). I signed in, but I’m getting a message saying I don’t have the Nick Jr. channel.

Please contact your TV provider to confirm that you have the Nick Jr. channel as part of your TV package. You will still need to add the N...

How do I log in to Fire TV with my TV provider to watch full episodes?

From the main menu of the Nick Jr. App on Fire TV, scroll down to the Settings button, from there, select Sign in with TV Provider and follo...

How do I log in with my TV provider to watch full episodes?

If you want to watch even more full episodes and the Nick Jr. channel is included in your cable provider subscription package, follow t...