Your TV provider may require you to sign in to the Nick Jr. App on a regular basis to help verify that your subscription is up-to-date. Some providers require sign-in only once a month, others more frequently. Every TV provider has different policies.

If, however, you are asked to sign in repeatedly or multiple times within the same day (a highly unusual requirement), please make sure that your default browser is set to accept cookies from nickjr.com and your provider's website. You should also make sure that your default browser is set to normal mode (as opposed to private browsing or incognito mode), and that your internet connection is strong.

If you have checked and confirmed our recommendations about your browser settings and signal strength and the problem persists, please CONTACT US, and make sure to include the names of your TV provider and internet service provider in the message.