As long as you’re trying to access the Nick Jr. App within the U.S., you can do so on a variety of Apple, Android, and Amazon mobile devices, plus Apple TV (4th generation or higher), Fire TV (1st generation or higher), and Roku (2nd generation or higher).

Unfortunately, some older devices have trouble running the Nick Jr. App. These include certain Nabi devices, Kindle (1st generation), and Apple devices (those not compatible with, or able, to run iOS9+).

If you’re not able to use your Nick Jr. App on one of the suggested devices specified above, first make sure you’re connected to Wi-Fi or that you’re using mobile data (like 3G, 4G, or LTE) if you’re on a mobile device. If you’re still having trouble, please send us a message by going to the Grownups section and selecting Contact Us.