Known Issues
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Why can’t I hear any sound when using the Nick Jr. App?
Sounds like your device may be muted. You can fix this manually (by turning off the mute setting) or you can download the latest version of ...
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I’m receiving an error message that says Nick Jr. is not a part of my TV subscription package after signing into my TV provider account. What should I do?
If you see the error message “Nick Jr. is not part of your subscription package,” here are some things you can try:Go to your TV provider's ...
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The Nick Jr. App keeps crashing, freezing, or takes a long time to load on my Android device.
First, please delete the app. Turn off your device for 1 minute. When the device is back on, install the Nick Jr. App again, then reopen th...
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I was able to use an HDMI cable to connect my device to my TV to watch videos in the Nick Jr. App. This no longer seems to be working. What can I do?
We're always looking for new ways to improve your viewing experience. However, due to copyright restrictions, the Nick Jr. App no longer all...
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I can't press the submit/sign-in button after I enter the username, user ID, or email and password on my TV provider's login screen. I am using a device running iOS 10. What should I do?
Once you have filled out the username, user ID, or email and password on the TV provider's login screen, please press the GO button on the i...
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I updated my device to iOS11 and now I can't hear any sound when using my Nick Jr. App. What should I do?
If you've updated to iOS 11, swipe up from the bottom of your device's screen to change the volume on your device. If the volume slider is a...
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