Video Issues
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The Nick Jr. App is showing me errors or freezing. What do I do?
First, exit the Nick Jr. App by pressing the Home button on your remote, and try launching it again from your home screen. If that doesn't r...
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How do I stream Nick Jr. to my Apple TV?
Make sure both the iOS device (a compatible iPad, iPhone, or iPod Touch) and the Apple TV (2nd or 3rd generation) are connected to the same ...
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The videos aren’t playing in the Nick Jr. app for Apple TV (4th generation). What can I do?
If the videos are not playing: Please check your Internet connection to make sure it’s working properly Restart your Apple TV by g...
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I can't get the videos to play at all. What should I do?
Sorry to hear that. Try this:Close other apps that may be running.Close the Nick Jr. App and open it again.Try restarting your mobile device...
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I was able to use an HDMI cable to connect my device to my TV to watch videos in the Nick Jr. App. This no longer seems to be working. What can I do?
We're always looking for new ways to improve your viewing experience. However, due to copyright restrictions, the Nick Jr. App no longer all...
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The videos are stopping or are choppy. What can I do about that?
Playback should not stop or stall unless there is unusually high network congestion with your internet service provider, there are too many ...
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The Nick Jr. App keeps crashing, freezing, or takes a long time to load on my Android device.
First, please delete the app. Turn off your device for 1 minute. When the device is back on, install the Nick Jr. App again, then reopen the...
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The Nick Jr. App keeps crashing, freezing, or takes a long time to load on my Kindle device.
If you’re experiencing crashes, freezes, or longer-than-normal load times, here are some steps to try. Please test after each step to s...
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If the Nick Jr. channel freezes on your Roku device, try following these steps to help fix the problem.
Press * in the Nick Jr. channel to go to Options, select Settings, and then click Clear Playback History. Delete the channel from you...
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